{
  "url": "https://www.csoft.world/#faq",
  "updated": "2026-10-29",
  "languages": {
    "zh-Hant-HK": [
      {
        "question": "什麼是「企業智能大腦」？",
        "answer": "企業智能大腦是把企業的文件、業務數據與管理流程連成一體，以 AI 數據核心支援日常營運與決策。它不只是聊天工具，而是讓管理層更快看清企業現況、把重複工序自動化的企業級方案。"
      },
      {
        "question": "CSOFT AI 與一般 AI 聊天工具有何不同？",
        "answer": "一般聊天工具主要處理通用問答；CSOFT AI 則針對企業文件、營運數據與管理報告，整合員工經驗與歷年數據，並落實到實際流程，協助大型企業與製造業持續優化。"
      },
      {
        "question": "適合哪些企業與行業？",
        "answer": "方案適合 100 人以上大型企業，以至 10,000 人製造業，特別是流程複雜、多人協作、對品質與交期要求高的行業，包括製衣紡織、電子電器、五金塑膠、玩具禮品、食品生產及進出口貿易。"
      },
      {
        "question": "可以解決哪些日常管理問題？",
        "answer": "主要包括文件自動處理、跨部門業務數據整合、管理報告自動生成，以及 AI 輔助決策。目標是減少重複人手輸入與報表整理，讓團隊把時間放回品質、客戶與增長。"
      },
      {
        "question": "導入時需要更換現有系統嗎？",
        "answer": "方案以連接企業現有系統與數據為方向，而不是一刀切取代現有流程。實際整合範圍會按企業的系統環境與流程需要設計。"
      },
      {
        "question": "員工經驗與數據安全如何處理？",
        "answer": "企業智能大腦會整合員工經驗與歷年營運數據，讓 AI 按企業實際運作提供支援。數據存取、權限與安全安排會按企業環境與政策設計。"
      },
      {
        "question": "CSOFT AI 有什麼技術實力與獎項？",
        "answer": "CSOFT 成立至今 20 年，製作程式超過 100 個，歷年八度榮獲 Hong Kong ICT Awards，累積支撐四億 App 用戶的技術經驗，並把同一份實力帶進企業智能化。"
      },
      {
        "question": "如何開始查詢或預約？",
        "answer": "你可以填寫本頁的聯絡表單，或電郵 info@csoft.world。我們的 AI 項目總監 Michael SZE 會跟進你的查詢。"
      }
    ],
    "en": [
      {
        "question": "What is an Enterprise AI Brain?",
        "answer": "An Enterprise AI Brain connects enterprise documents, business data and management workflows into one AI data core that supports daily operations and decision-making. It is not just a chatbot; it is an enterprise-grade solution that helps management see the business clearly and automates repetitive work."
      },
      {
        "question": "How is CSOFT AI different from general AI chat tools?",
        "answer": "General chat tools focus on generic Q&A. CSOFT AI works with enterprise documents, operational data and management reporting, combining staff expertise and years of business data into real workflows for large enterprises and manufacturers."
      },
      {
        "question": "Which companies and industries is it for?",
        "answer": "It is designed for enterprises of 100+ staff up to manufacturers of 10,000, especially industries with complex workflows, large teams and demanding quality and delivery requirements — including garment and textile, electronics, hardware and plastics, toys and gifts, food production, and import/export trade."
      },
      {
        "question": "What day-to-day management problems does it solve?",
        "answer": "It covers document automation, cross-department business data integration, automated management reporting and AI-assisted decisions. The goal is to reduce repetitive manual entry and report preparation, freeing teams to focus on quality, customers and growth."
      },
      {
        "question": "Do we need to replace our existing systems?",
        "answer": "The approach is to connect with existing systems and data rather than replace current workflows outright. The actual integration scope is designed around your system environment and processes."
      },
      {
        "question": "How are staff expertise and data security handled?",
        "answer": "The Enterprise AI Brain combines staff expertise with years of operational data so AI can support how your business actually runs. Data access, permissions and security arrangements are designed around your enterprise environment and policies."
      },
      {
        "question": "What are CSOFT AI's credentials and awards?",
        "answer": "CSOFT has 20 years of experience, has built over 100 software products, won the Hong Kong ICT Awards eight times, and brings engineering experience behind apps serving 400 million users into enterprise AI."
      },
      {
        "question": "How do I get started?",
        "answer": "Fill in the contact form on this page or email info@csoft.world. Our AI Project Director, Michael SZE, will follow up with you."
      }
    ]
  }
}